COVID-19 Updates

At Designer Transport we are committed to continuing deliveries throughout our network and if we experience any disruptions resulting from COVID-19, we will keep all clients updated.

Update 17 July 2021 - 

Dear valued customer,

 

Considering the new restrictions coming into place in NSW, and Victoria, Designer Transport is commitment to the health and safety of all team members and our customers.

 

As of Monday the 19th of July 2021, Designer Transport has changed our delivery process to be contactless.

 

Please see below state:

 

NSW:    All deliveries will be contactless

VIC:       All deliveries will be contactless

QLD:    All deliveries will remain as is.

 

Our delivery team will be able to deliver your customers furniture to their front door. They will not be able to enter the premises, the impacted states are NSW & VIC.


The following guidelines have been put in place for the warehouse, delivery, and installation teams to reduce the risk of COVID-19 transmission. All team members are provided with gloves, sanitizer, and mask.

 

QLD only

Pre-screening For drivers who will be entering the premises only are to contact customers on the day of the delivery to ask them the following three questions:

 

  1. Are you or anyone in your household exhibiting flu-like symptoms?
  2. Have you or anyone in your household visited a covid hotspot and are a close contact?
  3. Are you in self-isolation?

 

If the customer answers “YES” to any of the questions, the following options will be provided to them:

 

  • Offering to take the equipment to the customer’s house but leaving it at their front door.
  • Taking the equipment back to the depot and arranging another time for delivery with the customer service team.

 

Greeting and distance - Team members are not to shake customer’s hands or be in close contact with them, but rather, wave and say hello. All teams will be wearing face masks in line with the government mandate and regularly sanitising. Request that our customers wear a mask and where possible remain in a separate room from where the delivery is taking place.

 

 

Minimising the time spent in customer’s homes (QLD ONLY) - Items unpacked and assembled before entering the customer’s property and taken inside where possible, this applies to Qld only.

 

 

ALL STATES

 

Signing for Delivery – Photo’s will be taken where the goods have been delivered and left, this is in place of a signature, avoiding sharing/touching devices.

 

Training and supporting – Designer Transport is committed to training and supporting best hygiene practices for the warehouse, delivery, and installation teams. All drivers and DC Team Members have been provided with masks, gloves, sanitisers, and alcohol wipes for protection.

 

Where team members are in the same vehicle are from different households, they must both wear a face mask when in transit.

 

New Government Mandates - We are following the latest mandates here in relation to the testing required and all delivery, warehouse and customer teams are following protocols.

 

All delivery teams, customer service and warehouse who are from the LGA’s of the Fairfield, Liverpool and Canterbury-Bankstown are following government mandates which means, we may incur some delays in deliveries as we quickly pivot, and our goal is to avoid any impacts to the current service we are  providing.

 

If you have any concerns, please contact your account manager via email, or send the following link through to customers who can make contact through our ticketing system:

 

https://designertransport.com.au/pages/contact

 

We appreciate your patience,


As always, our priority is the safety of our customers, staff, and the community.